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Refund and Cancellation Policy

Refund and Cancellation Policy for In The Trenches Digital LLC

At In The Trenches Digital LLC we strive to provide the highest quality marketing services to our clients. We understand that there may be circumstances that require a refund or cancellation of services. Below is our detailed refund and cancellation policy for payments processed through Stripe Payments.

1. Refund Policy

1. Eligibility for Refunds:

  • Refund requests must be made within 30 days of the original payment date.
  • Refunds will only be considered for services that have not yet been fully rendered or for which deliverables have not been completed.
  • Refunds are not available for any services where the work has already been completed and delivered, including but not limited to campaign management, digital content creation, and consultancy hours.

2. How to Request a Refund:

  • To request a refund, please contact our customer service team at suzanne@inthetrenchesdigital.com or 216-225-0592 with your payment details and the reason for the request.
  • Our team will review your request and respond within 5-7 business days.

3. Refund Processing:

  • Approved refunds will be processed back to the original payment method within 10 business days.
  • Please note that it may take additional time for the refund to appear on your bank statement, depending on your financial institution.

2. Cancellation Policy

1. Service Cancellation:

  • Clients may cancel ongoing services at any time by providing written notice to suzanne@inthetrenchesdigital.com.
  • Cancellations will take effect at the end of the current billing cycle. No partial month refunds will be provided.

2. Prepaid Services:

  • For any prepaid services or packages, the unused portion of the payment will be refunded on a pro-rata basis, minus any applicable discounts that were applied for prepayment.
  • If a discount was applied for committing to a longer-term service, and the service is canceled before the term ends, the refund will be adjusted to reflect the standard rate for the services received.

3. Subscription-Based Services:

  • Clients who have signed up for subscription-based services must provide written notice of cancellation at least 15 days before the next billing cycle to avoid being charged for the next period.
  • No refunds will be issued for partial months of service.

3. Dispute Resolution

1. Contact Us First:

  • We encourage clients to contact us directly at suzanne@inthetrenchesdigital.com or 216-225-0592 with any concerns or disputes regarding billing or services.
  • Our goal is to resolve any issues promptly and fairly to ensure client satisfaction.

2. Chargebacks:

  • If a chargeback is initiated with your credit card company, please notify us immediately to discuss the issue.
  • Unauthorized chargebacks may result in suspension of services until the dispute is resolved.

4. Exceptions

1. Non-Refundable Services:

  • Certain services may be non-refundable. These will be clearly identified in the service agreement or contract.
  • Custom work, once approved and started, is non-refundable.

2. Force Majeure:

  • No refunds will be issued for delays or interruptions in service due to circumstances beyond our control, including but not limited to natural disasters, government actions, or network outages.

5. Changes to This Policy

  • In The Trenches Digital LLC reserves the right to modify this refund and cancellation policy at any time. Any changes will be communicated to clients via email and updated on our website.

We value our clients and aim to provide exceptional service at all times. Should you have any questions or concerns regarding this policy, please do not hesitate to contact us at suzanne@inthetrenchesdigital.com or 216-777-6583.

Thank you for choosing In The Trenches Digital LLC.

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